Terms and Conditions

NOTICE: PLEASE READ THESE TERMS & CONDITIONS CAREFULLY.

By accessing or using this website (the "Site"), you agree to comply with and be bound by these Terms & Conditions. If you do not accept these terms, please do not use the Site.

LPP reserves the right to change, modify, or amend these Terms & Conditions at any time, without prior notice. Your continued use of the Site after any changes indicates your acceptance of the new Terms & Conditions.

You agree to use the Site only for lawful purposes and in a manner that does not infringe on the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site.

All content, graphics, and other materials on the Site are the property of LPP or its licensors and are protected by copyright and other intellectual property laws.

LPP and its affiliated entities will not be held responsible for various types of damages, including special, incidental, indirect, or consequential damages. This means that if a user suffers any kind of loss (financial or otherwise) due to the use of their services or products, LPP is not liable for those losses. The damages that are excluded from liability include those arising from mistakes or omissions, viral infections or cybersecurity issues, or delays or interruptions in service. In the event LPP has been made aware of the possibility of damages, we will still not be held liable. The maximum liability LPP can incur is limited to the total amount of the user's purchase at the time of their order. Consequential damages are not covered. Consequential damages refer to secondary damages that may arise from an initial loss (e.g., loss of profits due to service interruptions). These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which LPP operates.

You agree that you shall indemnify and defend LPP and all parties from whom LPP has licensed portions of content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to a) your breach of these Terms of Use or b) any suit, claim, or demand arising from or relating to any text photograph, image, graphic or other material incorporated into products.

Business hours are Monday through Friday, 8:00 AM to 5:00 PM excluding holidays.

Please take a moment to review your order carefully before submitting it. LPP is NOT LIABLE for any errors in the final product that arise from the following issues:

• Misspellings
• Graphics Issues
• Bleeds
• Grammar Mistakes
• Damaged Fonts
• Punctuation Errors
• Incorrect or Missing Fonts
• Die Lines
• Crop Marks
• Transparency Issues
• Overprints
• Finished Product Size Discrepancies

We DO NOT make any changes to customer files without written approval. Please be aware that the minimum charge for typesetting and design services is $15.00 and supplied artwork must be print ready files.

Artwork and Graphics: LPP is not responsible for any color shift that occurs in conversions from RGB, PMS and Index color converted to CMYK color modes. All artwork, designs and images must be provided with a minimum of 250 DPI. LPP is not responsible for images printed as fuzzy, distorted or pixelated due to customer provided artwork.

Color Proofing and Matching: Because of differences in equipment, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is to be expected. When a variation of this kind occurs, it will be considered acceptable performance. LPP is not liable for color matching or ink density on computer screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not transparency issues, density, or color including but not limited to conversions from RGB to CMYK. If you choose No Proof print as is, you assume full responsibility for the printing outcome.

Change Orders: All new files / changes submitted after your job status has changed to “In Production” are subject to a minimum $15.00 additional charge.

Order Cancellation: LPP will be happy to help you cancel your order prior to approval. Orders submitted that do not request a proof are assumed approved at the time of order. Our customer service team will inform you of any cancellation charges depending on the stage the order is in at time of cancellation. Orders may not be refunded once they have been plated or any process thereafter. Cancelled orders are subject to a minimum fee of $25.00.

LPP considers all orders within 3% over or under run to be filled and complete.

LPP considers all orders within 3% over or under run to be filled and complete.

LPP commits to minimizing any production difficulties that could cause delays in delivery schedules. However, they are not liable for any consequential damages that may arise from shipment or delivery delays. Customers agree not to hold LPP responsible for delays caused by:

• Weather conditions
• Shipping company delays
• International customs issues
• Any other circumstances beyond LPP’s control

Delivery schedules rely on estimates provided by suppliers. While LPP strives to meet these schedules, unforeseen events like equipment failures, malfunctions, or technical problems may result in delays that do not constitute grounds for order cancellation.

A minimum charge of $15.00 may be applied to the shipping costs for orders that change from will call to shipping after the order is placed. LPP can ship via a third-party account upon customer request, subject to a minimum fee of $15.00. LPP is not liable for errors, omissions, or any damage or loss that occurs with third-party shipments.

For orders valued over $50.00, claims for lost or damaged shipments can be filed within 15 days from the shipping date. LPP is not responsible for losses or damages resulting from errors in the shipping address provided by the customer. Returned shipments marked as undeliverable due to an address error will be resent to the correct location at a minimum charge of $15.00, plus any additional shipping costs incurred.

Please note we do not ship to P.O. Boxes.